Speed is of the essence for Ski Line. They act as agents for nearly 200 ski holiday suppliers and they rely on getting the best offers in front of their customers as quickly as possible. As such they need a service that’s flexible, accurate and swift. And they need it to generate sales.
Ski Line started working with us in 2012 and, according to Sales Director Sarah Kinloch, it’s a relationship that’s prospered from day one.
“Our first experience with Jarrang was a phone call out of the blue,” she says. “And actually it was so impressive that we felt we had to have a meeting with them because we were eager to learn more.
“We’re quite a small company and based completely online. We needed someone to come in and take over all the complicated bits that we didn’t have the in-house knowledge to do and to give us an insight into our marketing and how it well it was working.”
“Things just change so quickly and email marketing, websites and social media have always been a bit of a mystery to us and still are! So we have to rely on people who are up to date, have their finger on the pulse and know what’s happening with the market. This is what Jarrang give us.”
Sarah says having an account manager working with her on a week-in, week-out basis dealing with the nitty-gritty of sending email campaigns coupled with regular strategic visits means every base is covered when it comes to the service they receive.
“Jarrang have always been very efficient and very professional. It’s nice to be able to give the job to someone who knows what they are doing and can just get on and get it done for us. We can’t fault them.”
It’s not just the level of service which has impressed the team of Ski Line. It’s the results generated from their email campaigns.
“WHENEVER AN EMAIL IS SENT WE IMMEDIATELY SEE A SPIKE IN WEBSITE TRAFFIC, WHICH RESULTS IN MORE SALES. OUR EMAIL MARKETING IS ONE of THE BEST PERFORMING MARKETING TOOLS WE HAVE.”
“Things change very quickly in our industry which means sometimes we have to change things at the last minute, which Jarrang always help us do, and getting the emails out quickly means we can stay ahead of our competitors.”
As well as speed and professionalism, it’s also the manner in which Jarrang conduct themselves which have set them apart in Ski Line’s eyes.
“We’ve worked with other agencies in the past and with them it’s always been about spending our money as quickly as possible rather than engaging with us and seeing what we want. With Jarrang I feel I can communicate with them on the same level, they are approachable and normal and they help me with the areas of online marketing I’m not comfortable or confident with.”
“If anyone was considering working with Jarrang, I’d say don’t hesitate, give them a call.”
CLEAR CONVERSATIONS, NOT JARGON
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