Alex Hale-Jones

Head of Client Success

Alex is our Head of Client Success and plays an integral part in building strong relationships with our clients, making sure they are happy, and guiding our client-facing team.

Alex, who has Japanese heritage and has lived in Indonesia, Dubai, and Malaysia, brings with him a wealth of experience from previous roles where he’s worked in both a business-to-business and business-to-consumer capacities ranging from multi-national retail organisations, global marketing brands and household names such as Google, Manchester City Football Club and Apple.

“My biggest passion is building and forming relationships,” he says. “I love helping people – every job I’ve done has been about helping the client – and my biggest satisfaction is when the customer is happy.

There’s such a great team here and it is a really exciting time for the email marketing industry. There’s so much that can be done with email marketing – it’s an incredibly dynamic way to engage with people.”

Alex is also our resident tech expert and loves staying ahead of the curve when it comes to advances in technology, new gadgets and anything AI. Away from the office, you’ll usually find him enjoying time on the Cornish beaches with his young family.